Protocol & Business Etiquette
A practical professional programme focused on protocol & business etiquette, designed to strengthen communication, media capability and stakeholder engagement.
- Type
- Professional
- Level
- Intermediate
- Duration
- 5 days
- Delivery
- In person, Live online, In-house
- Languages
- English, Arabic
Protocol & Business Etiquette develops practical knowledge of professional conduct, formal interaction and protocol conventions used in business and institutional environments.
The programme examines introductions, precedence, greetings, meetings, formal correspondence, dining etiquette, gifts, dress, hosting and professional behaviour.
Participants learn how appropriate etiquette and protocol support credibility, respect and effective relationships across formal business settings.
Objectives
Understand the principles of professional protocol and etiquette.
Apply appropriate introductions, greetings and precedence.
Manage formal meetings and business interactions professionally.
Understand business dining, gifts and dress conventions.
Strengthen confidence in formal and cross-organisational settings.
Learning outcomes
Apply appropriate greeting and introduction protocols.
Use precedence correctly in common formal situations.
Manage meeting and hosting etiquette.
Demonstrate suitable professional dining and social conduct.
Avoid common protocol and etiquette mistakes.
Who it is for
Executive assistants.
Protocol and events staff.
Public-relations professionals.
Managers and client-facing professionals.
Professionals working in formal institutional environments.
Programme modules
1. Protocol and Etiquette Foundations
Purpose of protocol
Professional etiquette
Respect and representation
Cultural awareness
2. Introductions and Greetings
Formal introductions
Titles
Greetings
Business cards
3. Precedence and Seating
Order of precedence
Seating arrangements
Hosts and guests
Formal positioning
4. Meetings and Hosting
Meeting etiquette
Receiving guests
Hosting responsibilities
Professional conduct
5. Dining, Gifts and Dress
Business dining
Table etiquette
Gifts
Professional dress
6. Professional Protocol in Practice
Formal correspondence
Common protocol errors
Handling uncertainty
Professional confidence
Methodology
The programme combines protocol guidance, practical demonstrations, formal-interaction scenarios and etiquette exercises. Participants apply conventions to realistic professional situations.
Assessment
Assessment includes protocol scenarios and a final applied exercise requiring participants to plan and manage a formal business interaction correctly.
Certificate
Certificate of Completion
For your organisation
This programme can be delivered for a single organisation, team or institution, and adapted to your context, participants and objectives.
Organisational delivery is scoped and priced individually, and is not booked from this page.
Upcoming sessions
No dates are scheduled at present.
Institutional needs addressed
Related expertise
Related capabilities
Training & Professional Development
Structured professional learning that develops practical, role-relevant knowledge and capability.