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Marketing, Sales & Customer Experience

Marketing Management Fundamentals

A practical professional programme focused on marketing management fundamentals, designed to strengthen commercial capability, customer value and market performance.

Type
Professional
Level
Intermediate
Duration
5 days
Delivery
In person, Live online, In-house
Languages
English, Arabic

Marketing Management Fundamentals provides a practical foundation in the principles, processes and decisions that underpin effective marketing management.

The programme examines customer and market orientation, segmentation, targeting, positioning, the marketing mix, customer value, marketing planning and performance measurement.

Participants learn how to connect market insight with coherent marketing decisions that support organisational objectives and sustainable customer relationships.

Objectives

  • Understand the core principles and responsibilities of marketing management.

  • Analyse markets, customers and competitive conditions.

  • Apply segmentation, targeting and positioning principles.

  • Develop coherent marketing-mix decisions.

  • Measure and improve marketing performance.

Learning outcomes

  • Explain the role of marketing within organisational strategy.

  • Analyse customer needs and market opportunities.

  • Develop appropriate segmentation and targeting approaches.

  • Construct a coherent marketing mix for a defined offering.

  • Use relevant indicators to evaluate marketing performance.

Who it is for

  • Marketing professionals and coordinators.

  • New and aspiring marketing managers.

  • Product and service managers.

  • Business-development professionals.

  • Managers seeking a practical understanding of marketing management.

Programme modules

1. Marketing Management Foundations
  • The role of marketing

  • Customer and market orientation

  • Marketing management process

  • Marketing and organisational objectives

2. Understanding Markets and Customers
  • Customer needs and behaviour

  • Market analysis

  • Competitor analysis

  • Marketing information

3. Segmentation, Targeting and Positioning
  • Market segmentation

  • Target-market selection

  • Positioning

  • Differentiation

4. The Marketing Mix
  • Product and service decisions

  • Pricing

  • Channels

  • Promotion and communication

5. Customer Value and Relationships
  • Customer value

  • Customer satisfaction

  • Relationship marketing

  • Retention and loyalty

6. Marketing Planning and Performance
  • Marketing objectives

  • Marketing plans

  • Implementation

  • Marketing metrics and control

Methodology

The programme combines marketing frameworks, market and customer analysis exercises, practical examples and planning cases. Participants apply fundamental marketing concepts to realistic organisational and market situations.

Assessment

Assessment includes marketing-analysis exercises and a final applied task requiring participants to develop a concise marketing approach for a defined product, service or organisational context.

Certificate

Certificate of Completion

For your organisation

This programme can be delivered for a single organisation, team or institution, and adapted to your context, participants and objectives.

Organisational delivery is scoped and priced individually, and is not booked from this page.

Discuss this programme

Upcoming sessions

No dates are scheduled at present.

Training & Professional Development

Structured professional learning that develops practical, role-relevant knowledge and capability.

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