KPIs & Performance Measurement
A practical capability-building programme focused on kpis & performance measurement, designed for professionals and organisations seeking stronger performance and applied results.
- Type
- Specialist
- Level
- Advanced
- Duration
- 5 days
- Delivery
- In person, Live online, In-house
- Languages
- English, Arabic
KPIs & Performance Measurement develops the practical capability to design, select and use key performance indicators that provide meaningful evidence of organisational progress and results.
The programme examines the difference between activity measures, operational indicators and strategic KPIs, helping participants avoid common measurement problems such as excessive indicators, weak definitions, misleading targets and poor data quality.
Participants learn to define indicators, establish formulas and data sources, set appropriate targets and build performance reporting processes that support management decisions.
Objectives
Develop a clear understanding of effective KPI design.
Distinguish strategic KPIs from operational and activity measures.
Strengthen indicator definition, calculation and data-source design.
Improve approaches to setting baselines and targets.
Use performance information to support analysis and management decisions.
Learning outcomes
Design clear and measurable KPIs linked to organisational objectives.
Develop complete KPI definitions including formulas, sources and ownership.
Evaluate the quality and usefulness of existing indicators.
Set realistic and meaningful baselines and targets.
Interpret KPI results and identify appropriate management actions.
Who it is for
Performance and strategy professionals.
KPI and reporting specialists.
Managers responsible for departmental performance.
Business planning and organisational excellence professionals.
Public-sector officials responsible for performance measurement.
Programme modules
1. Performance Measurement Fundamentals
Why organisations measure performance
Outputs, outcomes and impacts
Measures versus KPIs
Common measurement failures
2. Designing Effective KPIs
Characteristics of strong KPIs
Strategic alignment
Leading and lagging indicators
Balancing measures
3. KPI Definitions and Data
Indicator formulas
Data sources
Measurement frequency
Ownership and accountability
4. Baselines, Targets and Thresholds
Establishing baselines
Target-setting approaches
Performance thresholds
Avoiding distorted incentives
5. Performance Analysis and Reporting
Interpreting KPI results
Trend and variance analysis
Dashboards and reporting
From measurement to management action
Methodology
The programme uses KPI design workshops, practical examples, indicator critique exercises and performance-analysis scenarios. Participants develop complete KPI specifications and test whether indicators genuinely support strategic and operational decisions.
Assessment
Assessment includes KPI design exercises, indicator-quality reviews and a final practical task requiring participants to develop a set of indicators with definitions, targets and reporting logic.
Certificate
Certificate of Completion
For your organisation
This programme can be delivered for a single organisation, team or institution, and adapted to your context, participants and objectives.
Organisational delivery is scoped and priced individually, and is not booked from this page.
Upcoming sessions
No dates are scheduled at present.
Institutional needs addressed
Related expertise
Related capabilities
Training & Professional Development
Structured professional learning that develops practical, role-relevant knowledge and capability.
Capacity Building & Institutional Development
Strengthening institutional systems, structures, people and organisational capability for sustainable performance.
Monitoring, Evaluation & Learning
Systems and evidence for understanding performance, results, impact and organisational learning.