Employee Experience & Engagement
A practical professional development programme focused on employee experience & engagement, designed to strengthen people capability and organisational performance.
- Type
- Professional
- Level
- Intermediate
- Duration
- 5 days
- Delivery
- In person, Live online, In-house
- Languages
- English, Arabic
Employee Experience & Engagement develops a practical approach to understanding and improving the experiences employees have throughout their relationship with an organisation.
The programme examines key moments across the employee lifecycle, including attraction, onboarding, work environment, management, development, recognition and exit. Participants learn how these experiences influence engagement, commitment, performance and retention.
The emphasis is on using employee insight to identify friction points and design improvements that create a more coherent and supportive employee experience.
Objectives
Understand employee experience as an end-to-end organisational concept.
Map important moments across the employee lifecycle.
Identify experience factors that influence engagement and retention.
Use employee feedback and evidence to identify improvement priorities.
Design practical interventions that improve employee experience.
Learning outcomes
Develop an employee-experience journey map.
Identify critical moments that influence employee perceptions.
Analyse employee feedback and engagement evidence.
Prioritise employee-experience improvement opportunities.
Develop practical interventions and measures of success.
Who it is for
Employee experience professionals.
HR and engagement specialists.
HR business partners.
Organisational development professionals.
Managers responsible for workforce experience and retention.
Programme modules
1. Employee Experience Foundations
Meaning of employee experience
Employee experience versus engagement
Lifecycle perspective
Organisational value
2. Mapping the Employee Journey
Employee lifecycle stages
Moments that matter
Touchpoints
Employee personas
3. Experience Drivers
Leadership and management
Work environment
Technology and tools
Growth, recognition and wellbeing
4. Employee Listening
Surveys
Pulse feedback
Interviews and focus groups
Qualitative and quantitative evidence
5. Designing Experience Improvements
Identifying friction points
Prioritising opportunities
Employee-centred design
Testing improvements
6. Measuring Experience and Engagement
Employee-experience indicators
Engagement measures
Retention and workforce outcomes
Continuous listening and improvement
Methodology
The programme uses employee-journey mapping, workplace scenarios, feedback analysis and practical experience-design exercises. Participants identify employee pain points and develop targeted improvements based on evidence.
Assessment
Assessment includes journey-mapping and employee-insight exercises and a final applied task requiring participants to develop an employee-experience improvement proposal with measurable outcomes.
Certificate
Certificate of Completion
For your organisation
This programme can be delivered for a single organisation, team or institution, and adapted to your context, participants and objectives.
Organisational delivery is scoped and priced individually, and is not booked from this page.
Upcoming sessions
No dates are scheduled at present.
Institutional needs addressed
Related expertise
Related capabilities
Training & Professional Development
Structured professional learning that develops practical, role-relevant knowledge and capability.
Capacity Building & Institutional Development
Strengthening institutional systems, structures, people and organisational capability for sustainable performance.